One-Stop-Shop: a viable business model?

27 June 2022 - Published by Deirdre Buist
Home heating is a seriously hot item these days. The energy efficiency of buildings is not only an important priority for the European Union but citizens are now increasingly aware of the need to adapt both their habits and their homes to reduce dependency on fossil fuels and achieve the green goals set for 2030. Offering integrated renovation services, what role do the one-stop-shops (OSSs) play in supporting potential energy-renovation customers?

Our knowledge partners at Linneaus University have recently published a scientific article on ‘Comparing public- and private-driven one-stop-shops for the energy renovation of residential buildings in Europe’ in the Journal of Cleaner Production. This article is part of the group's contribution to the Stronghouse project.

To discover more about the operation of one-stop-shops for residential building renovations,  our Swedish Stronghouse colleagues analyzed how these work by comparing ten such business models in six European countries.  Five of these one-stop-shops were public driven, the rest were private.

Qualitative research

Together with co-authors Krushna Mahapatra and Brijesh Mainali,  Georgios Pardalis delivered this article following qualitative research and close consultations with representatives from each of the participating one-stop-shops. The study provides information about and insights into operational OSSs that could be very valuable to stakeholders that are active in the renovation market or aiming to join.

Service delivery & building trust 

Pardalis, a postdoctoral research scientist at Linnaeus explains: “Our findings show that the majority of  OSSs we looked at have managed to reach some level of standardization in service delivery. They build trust by engaging with their customers at specific, critical moments of the renovation journey, adding value to their service."

“Analysis indicates that public-driven OSSs appear to operate smoother in the renovation market, and they offer services that are considered crucial for potential energy renovation customers. However, they are also highly dependent on public funds and grants so we need to examine how feasible these would be without subsidies,” the business model expert continues.

“On the other hand, private OSSs are dealing with greater challenges as they consolidate their efforts. Providing access to financing remains particularly challenging for these OSSs. They do offer additional services to attract more customers – but this might affect their commercial viability in the long run.”


Find out more about the one-stop-shop business concept and  read the full comaparative analysis here .

#research #onestopshop #buildingrenovation #eugreendeal