Customer Contact and Interaction

Governmental organisations and municipalities are facing challenges on improving public services, communication and participation. De Vereniging Directeuren Publieksdiensten, VNG Realisatie, Howaboutyou and Like! and almost 50 municipalities have shared and combined our experiences and new approaches in this publication. To read the full Use Case Paper of this project, click on the picture below.


Click here to read the full publication (Dutch).