Use Case Papers

Below you will find short descriptions and a link to the Use Case Papers of the LIKE! Project. Click on the picture to open the full Use Case Paper.

Inclusive Communication

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To improve understandability of governmental communication, the municipalities of Groningen (NL), Vechta (GER) and Rotterdam (NL) conducted pilots to investigate what could be an obstacle for citizens in understanding governmental communication.

Internet of Things Experiments

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In the Internet of Things (IoT) an increasing number of things are becoming connected to the internet. In this Use Case Paper, the province of Drenthe describes their experiments on IoT in one of their national nature parks.

Data-driven organisation

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Local authorities possess large amounts of public data but scattered across various departments. In order to make the most use of these datasets, the Municipality of Groningen has developed a vision on a data-driven organisation model. Click on the image above to read the full story.

SMART Senior

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Many seniors are quite good at using digital solutions, they shop online, skype with their grandchildren and smartphone support them in their daily life. Rotterdam and Aalborg municipalities decided to ask the senior citizens about their needs and ideas by arranging two workshops simultaneously in the two cities. Read more in this Use Case Paper by clicking on the image above.

Blockchain & Debts

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The Groningse Kredietbank (GKB; the municipal credit bank) helps customers with repaying their debts and gain control over their expenses by using the technology of blockchain. Do you want to know how this works, click on the picture above to read the full Case Paper Study.

Customer Contact and Interaction

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Governmental organisations and municipalities are facing challenges on improving public services, communication and participation. De Vereniging Directeuren Publieksdiensten, VNG Realisatie, Howaboutyou and Like! and almost 50 municipalities have shared and combined our experiences and new approaches in this publication. To read the full Use Case Paper of this project, click on the picture above. Click here to read the full publication (Dutch)

Targeted Content for Neighbourhoods

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How can local government provide citizens with the proper and necessary information without over-informing them? The Municipality of Groningen’s Communication Department has come up with a good solution to such issues: as part of its neighbourhood-specific working method, it sends its subscribing citizens a weekly neighbourhood newsletter with need-to-know information at neighbourhood level for one of five neighbourhoods of choice.

Data Science: Fraud Detection One-Pager

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Data analysis has proven to be very useful to drive smarter customer services. Data science can for example provide us with usefull insights in fraud detection. How? Read more in this one-pager Use Case Paper!