Interaction Design for the entry to Denmark process
This Like! project involved workshops with different groups of stakeholders: Employees from The Citizen Service Center, International House North Denmark, Aalborg University, University College North Jutland, Aalborg University Hospital and foreign employees working in a private company and at the university.
Simultaneously, a group of students at Interaction Design at Aalborg University analyzed the entry process and interviewed fellow students from abroad about their experiences with the entry process. The students then designed prototypes of digital solutions and presented them to Aalborg Municipality.
Entry to Denmark is a complex process and not every step can be digitalized immediately. The workshops with the stakeholders and the students research gave several ideas for digitalization that don’t demand changes of legislation. Aalborg Municipality will pursue the following ideas:
Visualization of the process
The foreign employees and students would like to click on an interactive flow chart which provides necessary information customized to their situation. For example, arriving alone, bringing their spouse/children, coming as a student, looking for a job or already having a job in Denmark.
The interaction design session also showed that providing a checklist would be very helpful. In a simple form, foreigners can tick off the steps themselves on a checklist they can download to their phones. Ideally, the steps are ticked off automatically due to integration to different procedures in the entry process.
Better web experience
All stakeholders found that the many different webpages about entry to Denmark could cause confusion for people planning to work or study in Denmark. The stakeholders have started to work on standardization of the language used on the websites, and will implement a common structure and flow charts on the websites making it easier for foreigners to find the information they need.
The workshops demonstrated that future collaboration would improve not only the experience for people coming to Denmark but could also make administration among stakeholders easier. In the future are annual meetings, digitalization of the entry form and sharing of documents.