Getting by with a little help
Informal learning is a good way of spreading the digital culture throughout an organization and to improve the level of digital skills. “DigiCoaches” in Roeselare are volunteer employees within a team and take care of simple questions about ICT and digital skills. This has two advantages: skills are delivered from colleague to colleague and it has a positive effect on the workload for the ICT helpdesk.
One of the DigiCoaches: “This brings variation in my regular job and it’s fun to help my colleagues”
The organization offers the coaches an intensive training when it comes to ICT-tools and skills.