Caring for Caregivers (2)

12 July 2019 - Published by Evite van Winkoop
Caregivers are unpaid volunteers and they take care of people close to them who have a request for support and care in their daily activities. Caregivers are very important in the Roeselare community (BE) and the city of Roeselare is very content with this group of volunteers. The group of volunteers who combine both work & care giving get special attention through the “Caring for Caregivers project”.

People know best

16 Working caregivers and the city of Roeselare have set up a cocreation project. Based on the methodology of human centred design, with the goal to develop services that are better suited for their specific needs. Several workshops were held. Each session was built upon certain themes that were carefully selected with the group. Each workshop had the same flow: first ask the care givers what products and services they already know and use, then give an overview of the already existing services and at the end: looking at how the existing services could be better delivered to them and what services are still missing.

Policy recommendations

This journey started in January 2019 and lasted until June 2019. At the end of June, the final event was set up to show the group which recommendations were made and what actions the city of Roeselare will take based on their input.

The caregivers recommended to facilitate support to the caregivers by the municipality. It was not always clear to them where they could get the right and needed information based on their specific request to offer better services to the people in need. The city of Roeselare, together with the Like! project developed a few solutions to deal with the challenges.

These were some of the policy recommendations:

  • A centred Roeselare location for caregivers where all relevant information is to be found.
  • Periodic digital newsletters with detailed and actual information for the caregivers (information about the various relevant organisations)
  • Helping balancing paid work with volunteering work.

The methodology followed delivered very useful insights on how to reach out to such a target group by a local government.

 Here you can find the report (Dutch).