In For Care

Making volunteering easier

19 November 2019 - Published by Ragni Leifson
People's commitment to volunteering is growing more spontaneous. Through the In For Care project, managing volunteers is becoming easier.

At Vennesla frivillighetssentral (Vennesla volunteer centre), daily life has become simpler. Earlier, the over 200 regular volunteers were organised with the help of ring binders and Excel sheets. Now, all of them are registered in the app Frida. This makes communication and organisation much easier. 

“It is great to have found a tool that suits us. Now we can register volunteers according to interests, and it is easy to put relatives, contacts, and volunteers in touch. And it is good to know that everything has been done correctly according to privacy protection,” says leader of the volunteer centre, Jorunn Sagen Olsen. 

Norway is a world leader in volunteerism. According to the Ministry of Culture, more than half of the population are involved in volunteer work – this might involve anything from being a visiting-friend for refugees to arranging festivals and helping elderly neighbours with their weekly shopping. It is also a declared governmental policy that more volunteers and relatives become active within the health and care fields.

“Volunteer centres have popped up in order to create meeting places for the volunteers outside of the organisations. We are concerned with finding the resources that individuals have, and mobilising networks so that people are able to master their volunteer work,” says Olsen.

Exchanging experiences and solutions

The fact that the Frida app has been utilised in Vennesla is thanks to In For Care, an international innovation project which is led by the University of Agder (UiA)

Volunteerism and informal care – taking care of those closer to you when they need help – is an important theme throughout Europe, explains Ragni MacQueen Leifson, the project manager of In For Care and head of the Centre for eHealth at UiA. 

In For Care is a collaboration between ten partners in six countries. The countries each have their own challenges connected to volunteering, and they exchange their experiences, results and solutions through this project. The funding is from the EU programme, Interreg North Sea Region. 

“The municipalities are left with lengthy lists of volunteers, but it is difficult to systematise them. When we surveyed the needs of the users, we saw that the Frida technology would be capable of covering many of these,” says Leifson.

One of the objectives of the project was to identify a digital solution for the management of the volunteers. Frida, which had already been developed by the Norwegian technology company Evry, will now be trialed by both Dutch and Scottish partners in the project.

International collaboration on technology and health

 International collaboration is important for the Centre for eHealth. Many countries in the Western world share the same challenges, and sharing knowledge can make it easier to find solutions. 

 “In Norway, we have an increasingly elderly population which we will not have sufficient resources to take care of. This is also the case throughout the whole of the Western world. When we work with international partners, we can transfer experiences to the Norwegian system, says professor Andreas Prinz, the centre’s academic leader. 

The centre collaborates extensively with partners in Scotland and the USA, for example. Scotland has a health service which resembles the Norwegian one. In USA, the health service is more privatised, the advantage being that they start to utilise new technology that Norway can learn from more quickly. 

Technology can be the answer to many of the challenges of the national health service. The Centre for eHealth works with technology which makes it simpler for health personnel for follow up elderly people who live at home. By facilitating conditions in such a way that people can carry out readings of their blood pressure themselves, for example, they can in so doing gain a better sense of control over their own health.

“Technology has to fit the individual’s life situation, and the regulations of Norwegian public health. At the centre, we organise things in such a way that information systems, law, ethics, and health work well together,” says Prinz.

Agder can become a model region 

The Centre for eHealth collaboration across UiA’s Faculties. Priority research centres Lifecourse Nutrition and the Centre for Artificial Intelligence Research are two of the partners. Beyond UiA, the centre collaborates extensively with Sørlandet Hospital, and with municipalities and the business sector.

Much of the collaboration regarding innovation will take place through the university’s new co-creation arena for innovation and service development within health and care, I4 Health, which will be ready on Campus Grimstad from autumn 2019. 

Agder has also been selected as a reference area for the European Commission’s innovation partnership for active and healthy aging. This means that the region is exceptional within eHealth in Europe, and this status is to a great extent thanks to the Centre for eHealth’s work. 

“We have a good basis for making Agder into a model region within eHealth. We have the opportunity to be a model region not just in Norway, but in Europe too,” says Prinz.

He highlights in particular telemedicine and distance follow-up as areas in which the centre is a leader in Norway. These are solutions that make it possible for the elderly to live at home for longer, whilst health workers can then follow up the elderly without them having to attend the hospital itself.

Practical solution

Norwegians do a lot of voluntary work, but mostly in connection with their children’s leisure activities or their own interests. A great deal of voluntary work is connected to spontaneous campaigns such as, for example, those during the refugee crisis.

“People do not want to commit themselves to schedules and binding agreements. This wish for flexibility is a great challenge to the health services, which are dependent on continuity,” says In For Care project manager Leifson.

At the Vennesla volunteer centre, they have also noticed that people’s commitment is more spontaneous. Jorunn Sagen Olsen believes that the Frida app seems promising in this respect.

“Now we can put out arrangements and write that we need ten volunteers, so they can go onto it themselves and sign up. This will help us to recruit those who are more spontaneous when they join in on a voluntary basis. Many volunteers no longer commit themselves to ten years at a time,” she says.

She explains that the way that one logs voluntary hours in the app means that people can be encouraged to enter a few extra hours of work.

“It has also been useful to be a part of the In For Care project. We are working so that all of the organisations in Vennesla can get to put this new tool to use,” she says.

solutions that make it possible for the elderly to live at home for longer, whilst health workers can then follow up the elderly without them having to attend the hospital itself.